Data Protection & Privacy
jili apps Privacy Policy – How Is Your Personal Data Handled on Our Platform?
This Privacy Policy explains what personal information jili apps collects from Filipino players, how it is used, and the steps we take to keep it secure. By registering an account or using our platform, you agree to the practices described here.
1. What Information Do We Collect?
When you register an account on jili apps, we collect personal information that is necessary to create and manage your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and any government-issued identification documents required for identity verification. We also collect transactional data such as deposit amounts, withdrawal requests, and betting history in order to maintain accurate account records and detect any unusual activity. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically recorded each time you access the platform. If you contact our support team, we may retain records of that correspondence to help resolve future queries more efficiently. All information collected is limited to what is genuinely needed to provide you with a safe and functional gaming experience.
2. How Do We Use Your Information?
The personal data we collect is used primarily to create and manage your jili apps account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our platform's security requirements. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies — these communications are essential to the operation of your account and cannot be opted out of. Aggregated and anonymised usagedata helps us understand how Filipino players interact with our sports betting, live casino, and bingo offerings, allowing us to improve the platform experience over time. We may use your information to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Where required by Philippine law or a relevant regulatory authority, we may be obligated to disclose certain account information — in such cases, we will only share the minimum data necessary to satisfy the legal requirement. We do not use your personal data to make fully automated decisions that have a significant legal or similarly serious effect on you without human review.
3. Do We Share Your Data With Third Parties?
jili apps does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your deposits and withdrawals, identity verification partners who confirm your documents, and technology providers who support our platform infrastructure. All third-party partners we work with are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. In the event that jili apps undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result. We may also share data with law enforcement agencies, regulatory bodies, or courts in the Philippines when we are legally required to do so, or when we believe disclosure is necessary to protect the safety of our users or the integrity of the platform. Outside of these specific circumstances, your personal information remains strictly within the jili apps platform.
4. Cookies and Tracking Technologies
jili apps uses cookies and similar tracking technologies to ensure the platform functions correctly and to provide you with a personalised experience when you visit our site. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your language preferences, and maintaining the security of your account — these cannot be disabled without affecting how the platform works. Analytical cookies help us understand which pages and features Filipino players use most frequently, allowing us to prioritise improvements and fix issues more quickly. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. By continuing to use jili apps after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
5. How Do We Keep Your Data Secure?
We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the jili apps platform is encrypted using industry-standard protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their role, and all such access is logged and monitored. We conduct regular security reviews of our systems and processes to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and any relevant regulatory authorities in the Philippines as promptly as possible and in accordance with applicable legal requirements. While we take every reasonable precaution, no online platform can guarantee absolute security, and you also play an important role by keeping your account password confidential and logging out after each session.
6. What Are Your Rights Over Your Personal Data?
As a Filipino player using jili apps, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise them. You have the right to request a copy of the personal information we hold about you, and we will provide this within a reasonable timeframe upon receiving a valid request. If any of the information we hold is inaccurate or out of date, you have the right to request that it be corrected, and we will update our records accordingly. In certain circumstances, you may request that we delete your personal data — for example, if you close your account and we are no longer required to retain your information for legal or regulatory reasons. You also have the right to object to certain types of processing, such as the use of your data for analytical purposes, and to request that we restrict how we use your data while a complaint or query is being investigated. To exercise any of these rights, please contact our support team using the details provided on the FAQ page, and we will respond to your request as quickly as possible.
7. How Long Do We Retain Your Data?
jili apps retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period as required by applicable anti-money laundering and gaming regulations, even after your account has been closed. Data that is no longer required for any legal, regulatory, or operational purpose will be securely deleted or anonymised so that it can no longer be linked back to you. If you request the deletion of your account and personal data, we will process your request promptly and confirm once the deletion has been completed, subject to any retention obligations that prevent immediate deletion. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary, and we update our retention practices in line with any changes to applicable law or regulatory guidance. Players who have concerns about how long their data is being held are encouraged to reach out to our support team via the FAQ page for clarification.
8. Updates to This Privacy Policy
jili apps may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes to this policy, we will notify registered players through a prominent notice on the platform or via the email address associated with your account, giving you the opportunity to review the changes before they take effect. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether any updates have been made since your last visit. Your continued use of the jili apps platform after any updated policy has been posted will be taken as your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you have any concerns about a change to this policy, please contact our support team or visit the FAQ page for guidance.
Questions About Your Privacy? We Are Here to Help.
If you have any questions about how jili apps handles your personal data, the FAQ page is a great place to start. You can also reach our support team directly at [email protected]. Ready to get started on the platform?